South Colorado Springs Service Center Staff

Michael Brown
Service Manager

Email (866) 769-5274

Since he was a kid, Michael always loved taking things apart to learn how they work. That childhood curiosity led to working on cars with his father as he got older. Eventually Michael got involved with his high school automotive program. The rest, as they say was history, as Michael went on to get his Associate’s Degree in Automotive Technology, Nissan Technician Apprentice Certification, Nissan OBDII Certificate, M5 Management Training. Michael has also completed numerous Nissan Factory Training Courses. In addition to all these impressive qualifications, Michael also developed a strong work ethic and a love of working with people which culminated in 10 years (and going strong) here at South Colorado Springs Nissan, where Michael currently serves as Service Manager.

Michael enjoys nothing more in his position as manager than the satisfaction of a customer thanking him for helping them whether it was to perform a basic maintenance service, a major repair they were not expecting or just a simple technical question over the phone. Michael understands that people just want to be treated fairly and have their time respected. Starting here as a technician and moving up the ranks to advisor and then manager has really shown Michael what a great company this is and that South Colorado Springs Nissan’s biggest asset is our employees. Michael also likes having the opportunity to duplicate what has happened to me and promote other employees from within.

Of course, making sure his customers are satisfied is Michael’s top priority. To Michael customer satisfaction means that he either met or exceeded his customer’s expectations by addressing the primary reason they came to South Colorado Springs Nissan.

Michael was born and reared right here in Colorado Springs, is married with two daughters. He enjoy almost anything outdoors including riding his ATV, hunting, fishing, and camping. I am a twin, the oldest (and better looking of course). His favorite holiday is 4th of July as nothing beats setting off fireworks all night.

Doug Flores
Assistant Service Manager

Email (866) 769-5274

South Colorado Springs Nissan customers know their vehicles are in excellent hands with Doug Flores. That’s because few people have the credentials and qualifications that Doug possesses. In addition to a degree in automotive service management from Colorado State University and Technical Automotive Associate Degree, Doug has an impressive six ASE certifications. Plus, he is also Nissan OBDII and Nissan Scope certified which has made him a true MVP during his five years here at South Colorado Springs Nissan.

After fourteen years in automotive service, Doug still enjoys showing up to work every day, ready for new opportunities to deliver an even better service experience to his loyal customers. Interacting with people, helping customers overcome potentially stressful situations, and helping his employees reach their full potential are just some of the perks Doug counts in his position as Assistant Service Manager.

Obviously Doug loves his work at South Colorado Springs Nissan. He also enjoys spending time with his wife and three children, along with exercising and finding new ways to get more performance out of a car since “nothing is better than a boosted vehicle”.

Justin Shonk
Recon Advisor

Email (719) 550-3054

When your Nissan vehicle needs service there are few people more qualified for the job than Justin Shonk. In addition to being an ASE Certified Automotive Technician, Justin has received the Nissan Award of Excellence for the last four years consecutively. That accomplishment shows that the only thing that could possibly exceed his technical knowledge is his professionalism or his dedication to his customers.

In his five years here at South Colorado Springs Nissan, Justin has securely established a reputation for sticking with his customers before, during and even after their service visits, believing that communication and follow-up are crucial to maintaining relationships. Realizing that customer satisfaction is key, Justin is ready to whatever it takes to make sure his customers drive away smiling and continue to trust him for all their service needs.

When he’s taking care of his customers, Justin enjoys camping, fishing, hiking, boating along with working on his own car.

Larry Bishop
Warranty Administrator

Email (719) 622-2817

While most people at Larry’s stage are happy to slow down and take it easy, Larry has just thrown himself into a second career. Bored with retirement, Larry acquired his Express Service Advisor Certification from Nissan and for the last year and a half, has been a valuable member of our service department as an Express Service Advisor.

Larry enjoys rising to the occasion every day in order to keep his customers happy and keeping their cars on the road instead of the side of the road. For Larry the definition of customer satisfaction is having his customers leave the service center knowing the car is well maintained, well-serviced and safe to drive.

In addition to enjoying the satisfaction of a job well done in the service department Larry avidly enjoys reading and spending time not only with his grandchildren but his great grandchildren as well! Way to go, Larry!